Further information about the

Calibration Services of the ZMK GmbH

Customer Representative

On-site calibration

Management of measuring and test equipment

Receipt calibration

Full service

Subcontracting of calibrations

DKD Calibration Certificates

Calibration marks

Prices

Long-term Contracts

Consultation / training

 

 

Customer Representative

In order to continuously improve customer satisfaction our Customer Representative coordinates the direct cooperation with the customer. He is the contact person for our customers. His major tasks are the following:

 

On-site calibrations

In order to avoid time-expensive transportation of your measuring and test equipment we offer calibrations in our air-conditioned measuring mobile as well as calibrations on-site in your plants.

Our laboratories for the measurands electricity, pressure, temperature, humidity, length and weighing instruments (on-site) are even  accredited by DKD for on-site calibrations according to DIN EN ISO/IEC 17025.

 

Management of measuring and test equipment

We offer to take over the complete management of your measuring equipment, what we have developed a powerful database system for , which manages all the data of your measuring equipment, required by ISO 9001 and ISO/IEC 17025, and, if you wish, record the data of value changes (trend of the calibration data), as well. Regulary we call for your measuring and test equipment, due for calibration. Our staff members are always ready to collect your measuring and test equipment from the place of use and to get them back to this place after recalibration. If you wish, we install a reading version of our database on-site at your computer system in order to have always all data available.

If required, we provide our calibration certificates electronically. They are available for you on our FTP server. This garanties a high safety and longevity of your calibration data. We provide safety access to our FTP server exclusively for you (protected by user name and password). You may download your calibration certificates in PDF format from your user area .

 

We record and save all the basic data of our calibrations traceable for you in our testing/calibration protocols.

Further information about this service → Management of measuring and test equipment

 

Receipt calibration

In case of finding measuring values out of specification during the calibration and adjustment or repair is done, the calibration results before and after adjustment or repair are reported in the DKD Calibration Certificate. In case of calibrations with certificate the values before adjustment or repair are reported on demand in the certificate, as well. 

 

Full service

With our calibration services we offer of course full service for your measuring and test equipment.

This includes: Pick up/ get back service Repair  Adjustment  Calibration Consultation Purchase Recall
      (on demand)            
  Marking of your measuring and test equipment with identification number  
  24-h service (by arrangement)        
  Records of all calibrations for your QMS (Calibration Certificates, deviation report, test/calibration protocols)
  Safe keeping of all calibration records during 5 years  

 

Depending on your requirements we deliver your measuring and test equipment by parcel service, forwarding agent, your company's or ZMK's vehicles.

 

                                 

Subcontracting of calibrations

In case of calibrations for measurands not yet belonging to our accreditation scope resp. if we are not in a position to meet your calibration requirements, we cooperate with competent partners conform to the requirements with the ISO/IEC 17025. These are accredited calibration laboratories, for example for the measurands force, and flow. We call on a regular basis the current accreditation and certification documents of our partners. Of course we coordinate these orders with our partners without any complication for you.

 

DKD Calibration Certificates

Calibration Certificates are an evidence for the traceability to national standards. DKD Calibration Certificates are recognized in many countries inside and outside Europe. The actual list of these countries can be taken from the internet pages of EA and ILAC. Our DKD Calibration Certificates are based on the DKD guideline DKD-5.

 

Calibration marks

The DKD Calibration mark states always the actual date of calibration.
   
In case of calibrations with certificate we fix calibration marks, depending on customer's demand, which state:
   

the actual date of calibration

or the date of next due calibration (considering the calibration interval, defined by the customer)

► Please, contact us !

 

Prices

In our price lists you always will find our actual prices. Please, ask for them !

Prices given in our price lists are standard prices for our services. For an actual offer these prices may be adapted to your actual requirements, for example concerning the number of measuring points. We are also in a position to offer you a reasonable discount depending on the calibration scope.

The costs for issueing the DKD Calibration Certificate as well as the standard certificate are already included in our service prices.  

If you wish, we like to assist you in purchasing new measuring and test equipment, e. g. weights, weighing instruments, pH electrodes, length measuring instruments, pressure gauges, and electrical measuring instruments. 

 

Long-term contracts

We are very interested in long-term relations to our customers. That's why we offer you special long-term contracts. This way we are able to fix the conditions which are valid for all orders, including prices and, if you wish, the agreement about the management of your measuring and test equipment to be taken over by us. 

 

Consultation / Training

Our performance spectrum also includes the service of consultation and training. We are ready to carry out consultations and trainings to the following topics: calibration, interpretation of calibration results, calculation of measuring uncertainties, realization of gauge capability analyses, etc. 

Find more about our offer here Consultation / Training